Terms of Service

You accept these Terms every time you use the Platform. We may update these Terms from time to time (see Section 19); continued use after an update means you accept the revised Terms.

If you are using the Platform on behalf of a business (for example, listing a business in the Businesses directory), you confirm you have authority to bind that business to these Terms.

You must be at least 18 years old and able to form a binding contract under Ontario law to create an account. The Platform is intended for use within Canada, primarily the Greater Toronto Area, and is not currently offered to residents of Quebec.

You agree to provide accurate registration information (including your name, contact details, and address) and to keep it up to date. You are responsible for everything that happens under your account, including actions taken by anyone you share your login with.

• One account per person — do not create multiple accounts to evade a suspension or trust-level requirement.
• You must promptly notify us at hello@rentmytools.ca if you suspect unauthorized use of your account.
• Phone and ID verification are optional but required to unlock certain actions (e.g., renting equipment). Submitting a government ID means you confirm it is genuine, current, and belongs to you.

RentMyTools operates a marketplace with three modules: Equipment (peer-to-peer tool rental), Hire Help (booking independent helpers by the hour), and Businesses (a free directory of local businesses). We provide the platform, payment facilitation, identity verification tools, and dispute support — we are not a party to the rental, service, or sale agreement that forms between users.

Owners, renters, helpers, clients, and listed businesses are solely responsible for the accuracy of their listings, the condition and legality of items offered, the quality of services performed, and compliance with any licensing, permit, tax, or insurance obligations that apply to them.

We do not own, inspect, certify, insure, or take possession of any equipment listed on the Platform, and we do not employ, supervise, or guarantee the work of any Helper or business listed on the Platform.

Equipment rentals and Hire Help bookings carry a platform commission of 10% of the rental or booking amount, deducted before payout to the Owner or Helper. The Businesses directory is currently free to list, with no commission or booking facilitated by us.

Payments are processed by Stripe, Inc. and its affiliates. By transacting on the Platform you also agree to the Stripe Connected Account Agreement and Stripe's own terms. We never see or store your full card number.

• Card payments: the Renter/Client pays the full amount (item or booking cost, deposit, and applicable fees) upfront; funds are released to the Owner/Helper once the rental or booking is confirmed complete, minus our commission.
• Cash option: where offered, the Renter/Client pays only the deposit, our commission, and processing fees by card upfront, and pays the remaining amount directly to the Owner/Helper in person. You are responsible for agreeing on and completing that cash portion — we cannot recover cash payments made outside the Platform.
• Security deposits are authorized on the Renter's card and released automatically once the Owner confirms the item was returned in good condition, or resolved through our dispute process.
• You are solely responsible for determining and remitting any taxes (including HST/GST) owed on amounts you earn through the Platform.

Cancellation terms depend on which side cancels and when:

• If a Renter or Client cancels after paying, they receive a partial refund (amount paid minus Stripe's processing fee and our commission).
• If an Owner fails to show up for a confirmed rental, the Renter receives a full refund with no deductions.
• If a Helper cancels a confirmed booking, the Client receives a full refund.
• If a Client cancels a confirmed or active Helper booking, the Helper receives partial compensation (based on how far along the booking was) and the Client is refunded the remainder.

We may adjust these defaults case by case where the automatic outcome would be clearly unfair, including through the dispute process described in Section 11.

When you publish a listing, helper profile, business listing, message, review, or photo ("Content"), you confirm it is accurate, that you own it or have the right to post it, and that it does not violate any law or third party's rights.

Prohibited from any listing or Content on the Platform:

• Illegal items or services, stolen goods, weapons or ammunition, hazardous materials, or anything requiring a licence you don't hold to sell, rent, or provide.
• False, misleading, or materially incomplete descriptions (including undisclosed defects or safety issues with equipment).
• Discriminatory, harassing, hateful, sexually explicit, or violent content.
• Attempts to collect another user's personal information for purposes outside the Platform, or to direct users to complete a transaction off-Platform to avoid fees.

We may remove Content or listings, or decline to publish them, at our discretion, including for suspected violations of these Terms.

Renting and using tools and equipment carries inherent risks, including risk of injury and property damage. RentMyTools does not manufacture, own, inspect, service, or certify the safety of any equipment listed on the Platform.

• Owners represent that any equipment they list is safe, in good working order, and lawfully theirs to rent out, and that they will disclose any known defects.
• Renters are responsible for inspecting equipment before use, following the manufacturer's instructions and safety warnings, using appropriate protective equipment, and using items only for their intended purpose.
• Both parties assume the risks associated with the exchange, use, and return of rented equipment. To the maximum extent permitted by law, RentMyTools is not liable for injury, death, or property damage arising from the condition or use of equipment rented through the Platform.
• We strongly recommend Owners and Renters carry appropriate personal or business insurance — the Platform's security deposit is not insurance and may not cover the full cost of an incident.

Helpers who accept bookings through the Platform are independent contractors, not employees, agents, joint venturers, or partners of RentMyTools. RentMyTools does not direct, supervise, train, assign, set schedules or rates for, or guarantee the work of any Helper, and does not act as an employer or staffing agency for Hire Help.

RentMyTools does not request or collect a Social Insurance Number (SIN) and does not verify work permits, immigration status, or employment authorization of Helpers. Each Helper is solely responsible for determining and complying with any legal, tax, licensing, permit, insurance, or work-authorization obligations that apply to the work they offer.

Clients are responsible for verifying that a Helper holds any licence, certification, or insurance (including WSIB coverage, where applicable) required for the work being requested, particularly for regulated trades. RentMyTools's identity verification confirms that a government ID was reviewed — it is not a certification of skill, licensing, work authorization, or trustworthiness.

Disputes about the quality of work performed by a Helper are handled through our dispute process (Section 11), but RentMyTools is not liable for a Helper's negligence, errors, or the outcome of work performed.

The Businesses module is a free directory. RentMyTools does not vet, endorse, insure, or take a fee from listed businesses, and does not facilitate payment or booking for this module. Any contact, quote, or transaction happens directly between you and the business, entirely outside the Platform and outside these Terms' payment and dispute provisions.

Reviews must reflect a genuine, first-hand transaction and your honest opinion. We may remove reviews that are fraudulent, abusive, off-topic, or that violate Section 6.

"Trust levels" and badges (such as Phone Verified, ID Verified, or Trusted User) reflect specific steps a user has completed on the Platform — they are not a guarantee of that person's honesty, competence, or safety, and you should still exercise your own judgment before transacting.

If something goes wrong with a rental or booking, open a dispute from the relevant page before taking any other action. We review submitted photos, messages, and account history, and may decide how a security deposit is allocated between the parties.

Our decision about deposit allocation is limited to funds we are holding through Stripe and does not decide legal liability between the parties, waive either party's legal rights, or obligate RentMyTools to pay for damages beyond the deposit amount held for that transaction.

In addition to Section 6, you agree not to: circumvent identity verification; interfere with the Platform's operation (including scraping, reverse engineering, or introducing malware); impersonate another person or business; use the Platform for money laundering or to process transactions unrelated to a genuine rental, booking, or listing; or retaliate against another user for leaving an honest review or opening a dispute.

We may warn, suspend, or permanently remove any account, listing, or piece of Content that we reasonably believe violates these Terms or puts other users, the Platform, or third parties at risk, with or without notice.

The RentMyTools name, logo, and Platform design are owned by us and may not be used without written permission. You retain ownership of Content you post, but grant us a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and distribute it as needed to operate and promote the Platform.

The Platform relies on third-party services to operate, including Stripe (payments), Supabase (hosting and database), Resend (transactional email), OpenAI (search relevance), and web push notification providers. Your use of features backed by these services is also subject to their own terms and privacy policies. We are not responsible for outages or errors originating from these third-party services.

The Platform is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot be excluded by law. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any user's identity, statements, or listings are accurate.

To the maximum extent permitted by law, RentMyTools and its owner will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or use, arising from or related to your use of the Platform, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the Platform is limited to the greater of (a) the platform commission we actually received from you in the 12 months before the claim, or (b) CAD $100.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable Ontario or Canadian law, including liability for gross negligence, wilful misconduct, or where prohibited by consumer protection legislation.

You agree to defend, indemnify, and hold harmless RentMyTools and its owner from any claim, damage, loss, or expense (including reasonable legal fees) arising from your use of the Platform, your Content, your violation of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Before starting any legal proceeding, please contact us at hello@rentmytools.ca so we can try to resolve the issue directly — most problems can be sorted out faster this way than through a claim. Subject to any right you have under applicable consumer protection law to bring a claim elsewhere, you and RentMyTools agree that any dispute not resolved informally will be submitted to the courts located in Toronto, Ontario, which will have exclusive jurisdiction.

Nothing in this section removes a consumer's right, where guaranteed by Ontario's Consumer Protection Act, to bring a claim before a court rather than through arbitration.

We may update these Terms as the Platform evolves or as laws change. We will post the updated Terms with a new "Last updated" date, and where a change is material, we will make reasonable efforts to notify active users (for example, by email or an in-app notice) before it takes effect.

You may close your account at any time by contacting us. We may suspend or terminate your account for a violation of these Terms, suspected fraud, or risk to other users. Sections that by their nature should survive termination (including Sections 15–18) will continue to apply after your account is closed.

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms without our consent; we may assign ours in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Platform.

RentMyTools Inc. ("RentMyTools", "we", "us") 1940 Eglinton Ave E, Scarborough, ON, Canada M1L 4R1 Email: hello@rentmytools.ca